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"Bank account not validated" says ITR email but I've already pre-validated it

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Tasmai Dave

49 Points Posted on 08 May 2020

Hi everyone,

Hope you're all keeping safe.

My ITR was processed a couple of weeks back. However, today I got an email saying that the refund couldn't be credited as the bank account isn't validated. I have already validated my bank account long back and the efiling portal also shows the bank account as validated.

The email asked me to apply for refund reissue but the page says that there are no issues with the refunds.

What should I do?

Raise a grievance?

Thanks in advance :)

Replies (2)

Quick Summary

If you've received an email from the Income Tax Department stating your bank account is not validated for a refund, even though you've already validated it on the e-filing portal, you're not alone. This can be frustrating when the portal indicates no issues. If you haven't changed your bank branch, the recommended next step is to raise a grievance with the Income Tax department to get your refund processed.

Aashok Kumar Sharma

Finance/Compliance Consultant

68543 Points Posted on 08 May 2020

If you would have changed your Bank Branches then you have to re validate the bank details. In your case if everything is Ok please raise grievances with the Income Tax department