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Securities and Exchange Board of India CIRCULAR SEBI/HO/OIAE/IGRD/P/CIR/2022/0150 November 07, 2022 To All Companies whose securities are listed on SEBI recognized Stock Exchanges (Through the Stock Exchanges) All Intermediaries registered with SEBI (Through the Stock Exchanges for Stock Brokers, Depositories for Depository Participants, AMFI for Mutual Funds and Asset Management Companies) All recognized Stock Exchanges All Depositories Association of Mutual Funds in Ind
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FAQ :
SCORES is a centralised, web-based platform launched by SEBI in June 2011 to help investors resolve grievances related to the securities market that remain unresolved by listed companies, intermediaries, or market infrastructure institutions.
Investors must now first take up their grievances directly with the concerned entity (listed company, intermediary, or market infrastructure institution) through their designated officials responsible for grievance redressal.
An investor can file a complaint on SCORES if the concerned entity fails to redress the complaint within the provided timeline after being approached directly.
A complaint should be lodged on SCORES within one year from the date of the cause of action, provided the investor has first approached the entity and received no resolution or an unsatisfactory response.
Stock exchanges may levy fines on listed companies for failing to redress investor grievances within the stipulated timeframes. Further actions, including freezing promoter shareholding, can be initiated if non-compliance persists.
Yes, SCORES does not handle complaints against unlisted/delisted companies (except for valuation issues), cases pending in court, complaints falling under other regulatory bodies, or complaints against companies under insolvency or liquidation.
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Source : https://www.sebi.gov.in/legal/circulars/nov-2022/master-circular-on-the-redressal-of-investor-grievances-through-the-sebi-complaints-redress-system-scores-platform_64742.html