Unable to convert User role from Registered user to Business user

MCA 85 views 3 replies

Hi

I've created account for partner initially as registered user initially. After LLP incorporation, DIN has been allotted and I'm trying to change user role from registered to business user. I'm getting OTPs but while I'm submitting the OTP it's giving validation error/warning message with no further descripttion. I've tried in different browser, in incognito but same validation message is coming.

Please provide resolution. Thanks in advance!


Attached File : 900777 20250404233928 error.pdf downloaded: 5 times
Replies (3)

To resolve the validation error or warning message when changing your user role from registered to business user, consider these potential solutions:

Troubleshooting Steps - *Clear Browser Cache*: Clear your browser cache and cookies, then try submitting the OTP again. This can resolve issues related to outdated or conflicting data. -

*Check OTP Expiration*: Ensure the OTP hasn't expired. If it has, request a new one and try again. - *Verify DIN and Account Details*: Confirm that your DIN and account information are accurate and up-to-date. Discrepancies can cause validation errors. -

*Contact Support*: If the issue persists, reach out to the platform's support team for assistance. They can provide more detailed guidance or investigate potential system issues. Understanding Validation Errors Validation errors occur when the system detects inconsistent or incorrect data. In your case, the error might be related to¹:

- *Incomplete or Inaccurate Information*: Ensure all required fields are filled correctly. -

*System Glitches*: Technical issues can cause validation errors. Trying a different browser or clearing cache may help. Additional Considerations

- *Role Validation Rules*: The platform may have specific rules governing role changes. Familiarize yourself with these rules to avoid potential issues.²

- *System Maintenance*: If the platform is undergoing maintenance, it may cause temporary errors. Try again later or contact support for updates. If none of these steps resolve the issue, providing more details about the error message or the platform you're using can help identify a more specific solution.

Thanks

I've tried with incognito, clearing history/caches, another system. changing password from 'forgot password'. But none of these worked

Raised ticket on MCA, no resolution provided. Contacted CRC, they have checked the details also which are correct, still not able to provide the resolution.

Please let me know if anyone can give their suggestion


CCI Pro

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