Unable to convert User role from Registered user to Business user

MCA 85 views 3 replies
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student
26 Points Joined September 2012

Hi

I've created account for partner initially as registered user initially. After LLP incorporation, DIN has been allotted and I'm trying to change user role from registered to business user. I'm getting OTPs but while I'm submitting the OTP it's giving validation error/warning message with no further descripttion. I've tried in different browser, in incognito but same validation message is coming.

Please provide resolution. Thanks in advance!

Attached File : 900777 20250404233928 error.pdf downloaded: 5 times
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On 04 April 2025 at 23:39 Report
Replies (3)
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Master in Accounts & high court Advocate
8756 Points Joined December 2011

To resolve the validation error or warning message when changing your user role from registered to business user, consider these potential solutions:

Troubleshooting Steps - *Clear Browser Cache*: Clear your browser cache and cookies, then try submitting the OTP again. This can resolve issues related to outdated or conflicting data. -

*Check OTP Expiration*: Ensure the OTP hasn't expired. If it has, request a new one and try again. - *Verify DIN and Account Details*: Confirm that your DIN and account information are accurate and up-to-date. Discrepancies can cause validation errors. -

*Contact Support*: If the issue persists, reach out to the platform's support team for assistance. They can provide more detailed guidance or investigate potential system issues. Understanding Validation Errors Validation errors occur when the system detects inconsistent or incorrect data. In your case, the error might be related to¹:

- *Incomplete or Inaccurate Information*: Ensure all required fields are filled correctly. -

*System Glitches*: Technical issues can cause validation errors. Trying a different browser or clearing cache may help. Additional Considerations

- *Role Validation Rules*: The platform may have specific rules governing role changes. Familiarize yourself with these rules to avoid potential issues.²

- *System Maintenance*: If the platform is undergoing maintenance, it may cause temporary errors. Try again later or contact support for updates. If none of these steps resolve the issue, providing more details about the error message or the platform you're using can help identify a more specific solution.

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On 05 April 2025 at 15:52
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student
26 Points Joined September 2012

Thanks

I've tried with incognito, clearing history/caches, another system. changing password from 'forgot password'. But none of these worked

Raised ticket on MCA, no resolution provided. Contacted CRC, they have checked the details also which are correct, still not able to provide the resolution.

Please let me know if anyone can give their suggestion

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On 08 April 2025 at 12:25
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Master in Accounts & high court Advocate
8756 Points Joined December 2011

 Verified details and sought help Potential Next Steps Considering the efforts you've made, here are some potential next steps:

1. *Escalate the issue*: Request escalation of your ticket to a higher authority or a specialized team within MCA or CRC.

2. *Provide additional information*: Share more details about the issue, such as error messages or specific steps taken, to help the support team better understand the problem.

3. *Seek assistance from a different channel*: If possible, try contacting MCA or CRC through a different channel, such as phone, email, or a different online platform.

4. *Consult with a professional*: If the issue persists, consider consulting with a professional, such as a chartered accountant or a company secretary, who may have experience with similar issues.

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On 08 April 2025 at 13:20


CCI Pro

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