Tax Credit Mismatch error message - unresolved issue

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I filed my Income Tax Return (ITR) on 15 June 2024 for the AY 2024-2025. Claimed TDS as per 26AS. But it is now showing mismatch when I checked in services menus - tax credit mismatch. Also my ITR process is showing under process since 15th June.

Wondering if error will go away by itself or should i write mail to Income Tax deparment. 

tax credit mismatch income tax return filing

Found this disclaimer also : 

Note: Mismatch entries are shown based on the claims made in the Income Tax Return, and not based on the entries in 26AS.

Thus, only the entries matched or mismatched w.r.to the entries will be shown in return will be populated. All the entries in 26AS may not be appearing.

 

Also while checking 

Error : Something seems to have gone wrong while processing your request. Please try again. If error persists quote error number ITD-EXEC2002 when you contact customer care for quick resolution.

 

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On 11 July 2024 at 16:08 Report
Replies (5)
Quick Summary
If you've filed your Income Tax Return and are seeing a 'tax credit mismatch' error, you're not alone. This issue, often appearing even when your TDS claims match your 26AS form, can be frustrating. While some believe it's a software glitch, the Income Tax Department's disclaimer suggests mismatches are based on your return claims, not just 26AS. If the error persists, consider filing a grievance with screenshots or revising your return to clarify your claims.

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SEO Sai Gr. Hosp.
212572 Points Posted on 11 July 2024
It seems there is some mistake in TDS claim and refund claim in filed ITR. Check it thoroughly. the mismatch will not go by itself.
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On 11 July 2024 at 16:28
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38 Points Posted on 11 July 2024
It is the same for many including mine.
it is purely software glitch. remember even tds entry shown in 26as as interest on refund by asst commissioner of income tax is shown as item not found.
only God can save us.
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On 11 July 2024 at 17:48
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SEO Sai Gr. Hosp.
212572 Points Posted on 11 July 2024
File Grievance with screenshot.
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On 11 July 2024 at 17:51
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38 Points Posted on 11 July 2024
I did onething. I removed the items of mismatch and revised my return implying clearly I do not want the refund.
after 3 weeks those items contributing musmatch earlier and removed by me in revised return appeared as tax credit mismatch.
once again I revised now in my case rax credit matches.
but in many cases it does not go away.
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On 11 July 2024 at 17:59
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Tax Consultant
1935 Points Posted on 31 August 2026

Tax credit mismatch errors during ITR filing usually mean a gap between what you claimed and what appears in 26AS or AIS.

Common causes:
- TDS deducted but deductor filed TDS return late
- PAN mismatch on the deductor side
- TDS on interest reflected in wrong financial year

Steps to resolve:
1. Download AIS from income tax portal and compare line by line with your Form 16, Form 16A, and interest certificates
2. If TDS is in AIS but not in 26AS, the deductor likely filed using a wrong PAN
3. File ITR with correct TDS as per your actual documents. Note the mismatch in your records. ITD reconciles after the deductor corrects the filing.
4. If the mismatch is a portal error (not a data error), raise a grievance on the e-filing portal under My Account and then Helpdesk

This [AIS vs Form 26AS mismatch reconciliation guide](https://taxgarden.in/blog/ais-vs-form-26as-vs-tis-2026) has the full step-by-step for AY 2026-27.

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On 31 August 2026 at 15:44

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