SSP portal update of qualifications error

Hi Sanjay,

You're running into an issue on the ICAI SSP portal while trying to update qualification details, where:

• No email ID or phone number is showing for OTP delivery

• You’re concerned it might be due to a limit on updates

Let’s clear this up:

✅ Answer:

❌ No — There is no official limit on how many times you can update your qualification details on the SSP portal.

However, the missing contact details (email/phone) on the OTP screen is a known glitch, especially for older student profiles or those that haven't been fully updated after the SSP portal rollout.

🔧 How to Fix It

1. 🛠️ Verify and Update Your Contact Details in Profile

• Log in to: https://eservices.icai.org/

• Go to Profile Edit → Personal Details

• Check whether your email ID and mobile number are correctly updated

• If they’re missing or outdated, update them and click Submit

⚠️ If they appear greyed out or uneditable, you may need to raise a helpdesk ticket (see below).

2. 📩 Raise an ICAI Helpdesk Ticket (Best Option)

Here’s how:

1. Go to SSP Helpdesk

2. Login > Click Helpdesk

3. Submit a new ticket

   • Category: Student Module

   • Subcategory: Profile / Personal Details / Qualification

   • Descripttion: Clearly mention that your contact details aren't showing during OTP verification

   • Attach a screenshot (optional but recommended)

3. ✉️ Email ICAI (If Helpdesk Delay)

You can also email:

📧 ssp @ icai.in
📧 studentservices @ icai.in

Include:

• Your Student Registration Number (SRN)

• Full Name

• A brief of the issue

• Screenshot (if possible)

✅ Once Fixed

Once your contact details are restored or corrected, the OTP option will reappear during the qualification update process.