Ssp portal payment error

Hi Krish,

You're facing a payment error during CA Foundation registration on the SSP Portal, and it shows:

"www.kotak.com refused to connect"

This issue typically happens when the payment gateway (in this case, Kotak) fails to load or connect properly. Here's how to troubleshoot and fix it:

✅ Quick Fixes You Can Try:

1. Use a Different Browser

• Prefer Google Chrome or Firefox

• Avoid opening multiple SSP tabs

2. Try in Incognito/Private Mode

• This disables any interfering extensions or cached data

3. Disable Ad Blockers or Extensions

• Some extensions (like ad blockers or VPNs) can block payment gateways

4. Switch Network (Wi-Fi to Mobile Data or vice versa)

• Sometimes your network firewall blocks certain payment URLs

5. Try a Different Payment Option

• If you're selecting Kotak Bank for payment, try using:

  • Debit/Credit Card

  • UPI

  • Net Banking from another bank (like SBI, HDFC, etc.)

🛠️ If It Still Doesn’t Work

Raise a Helpdesk Ticket:

1. Go to ICAI Helpdesk (SSP)

2. Login → Click on "Helpdesk" → "Submit a Ticket"

3. Choose:

   • Category: Foundation Registration

   • Issue Type: Payment Failure

4. Attach a screenshot of the error message (Kotak error) if possible

📩 Optional – Email ICAI

If the issue is urgent or not resolved via the helpdesk:

Send an email to:
📧 foundation_registration @ icai.in or ssp @ icai.in

Include:

• Your name

• Registration number (if available)

• Date and time of the failed payment

• Error message

• Screenshot (if you have one)