I am going to share a very important knowledge.
It will be helpful for redressal of banking grievances...
Its Banking Ombudsman.
Here is details:
1. Banking Ombudsman is senior official appointed by RBI for the redressal of grievances which are not taken seriously by your bank.
2. It covers all types of banks that is a) PSU b) Private Banks c) Co-operative Banks d) Rural Banks
3. It was set up RBI in 1995, but major amendments have been made in 2006 and 2009 in this grievance redressal system.
4. there are total 15 banking Ombudsman in India.
What Kind of complaints are taken care by Banking Ombudsman ?
Ans. Following areas are covered by Banking Ombudsman:
- Levying of charges without any notice or Information.
- Charging higher rate of interest linked to BPLR on Housing Loan
- Any Loss suffered because of lack of co-ordination from Bank side
- Unreasonable credit card charges
- Fraudulent transfer of funds by using net banking
- Fraudulent transactions against lost credit card
- Cheque lost in transit by the bank
- Non-updation of CIBIL records
- Loss of cheque from Cheque drop box
- Closure of any account with providing any information or reason
- When bank demands unreasonable proofs for openening of account
- Change in terms and conditions without notice or valid reason
- Delay in providing any service
- Mis-selling of Insurance products
- Forcing customers to take insurnace policies for processing Loans
- Rejection of Loans
- Harrasment to customer or misbehaviour for any reason
- Casual approch from Bank on perfoming its duties ** Procedure of Complaint:
- Online Complaint: you can complain online from this link https://secweb.rbi.org.in/BO/ComplaintToNodalOfficer.html
- Offline Complaint: you can also complain in offline mode by filling up this form. Download this form from this link :https://img.jagoinvestor.com/files/banking-ombudsman-compaint-form.pdf "I hope it will beneficial for some of our friends"
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