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Income Tax through Epay in IT Portal

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chandar R

141 Points Posted on 18 March 2023

I tried to pay Rs. 5000/- Advance Tax through Epay in the portal but it got stuck when being paid in Net Banking due to slow process and no amount was debited from my bank account. I tried 3 times and each time a new CRN Number is created. I am getting a message for each transaction that this number is valid till 31/3/23 and make tax remittance with in this date so that CRN does not expire. Can you explain what is this expiry and advise how to pay?

But in the portal It shows payment initiated and Epay is disabled and I am unable to pay and if I try NEW PAYMENT then a new CRN is created. CPC also sent email saying recreate challan and pay if not yet paid).

As no debit is made, should I leave it to lapse till 31/3/23 and pay in April?

Replies (3)

Quick Summary

This discussion addresses issues encountered when trying to pay Income Tax through the Epay portal, specifically with Net Banking. The user experienced failed transactions, leading to multiple CRN (Challan Reference Number) creations, each with an expiry date. The core problem is how to proceed when the portal shows payment initiated but is disabled for further action, and whether to let the CRN lapse or attempt payment again. Advice includes clearing cache, raising a grievance, and the importance of paying before the 31st March deadline to ensure it's considered advance tax.

Mahesh Shah

1175 Points Posted on 18 March 2023

Try to clear all CATCHE data in computer and try making payment with CRN already generated
If problem is of CATCHE then I hope technical issue must resolve
else raise a grivence with CPC