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                   58504 Points
                   Joined June 2010
                
               
			  
			  
             
            
             Hi Mahesh,
You're right that Section 10(10) (exemption on gratuity) has an upper limit of ₹20 lakhs (₹2,000,000), and Section 10(10AA) (leave encashment for non-government employees) has an exemption limit of ₹3 lakhs for AY 23-24.
Common Reasons for E-filing Error on Gratuity Exemption:
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Mismatch in Data Entered: 
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The portal expects the exact exemption amount, not just that gratuity is less than the limit. 
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If your gratuity received is say ₹19,99,999 but exemption entered is more than that or incorrect, portal throws error. 
 
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Format of Entry: 
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Sometimes the portal requires the exemption amount in whole numbers without commas or decimals. 
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Check the input format, remove commas, spaces. 
 
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Gratuity Amount vs Exemption Claimed: 
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Ensure that exemption claimed ≤ gratuity received and ≤ ₹20,00,000. 
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If exemption claimed is mistakenly more than ₹20 lakhs, portal will reject. 
 
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Leave Encashment Limit: 
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For leave encashment (Section 10(10AA)), max exemption is ₹3,00,000. 
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Make sure this limit is not crossed and correctly entered. 
 
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Update & Refresh Portal: 
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Sometimes portal glitches cause such errors. 
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Try clearing cache, using updated browser, or wait and try later. 
 
What You Can Do:
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Double-check the exact figures entered under gratuity exemption and leave encashment exemption. 
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Make sure no commas or special characters in numbers. 
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Ensure exemption ≤ actual received and within limit. 
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Cross verify Form 16 / employer certificate for exact gratuity amount. 
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If error persists, reach out to Income Tax helpdesk with screenshot for portal issue.