| 1. |
How to post grievances? Please access the link help.icai.org and Select option entitled Post your Grievances. Thereafter select who are you? Member,Student or Other? |
| 2. |
Whether Membership number and Date of Birth has to be provided for Validation? For Members the Validation of Membership number using Date of Birth is mandatory. |
| 3. |
What happens in case of Students and Others? After submission of the Grievance an Alert mail is sent to the E-Mail ID.When such mail is opened and url is selected then Grievance number is generated. The Grievance number so generated is also emailed. |
| 4. |
What happens if we do not get alert mails? Sometimes auto generated mails moves to the Spam or Bulk mail segment, you may access the mails from there. |
| 5. |
Is Grievance System has built in Escalation Mechanism? The Grievance System has the Escalation Levels set right from the Level 1 for the desk level users upto the level of Secretary’s, Vice President, President’s Office. |
| 6. |
What happens to the Grievance when the same is resolved ? The mail alert is sent to the email ID. |
| 7. |
What Happens when any user is not Satisfied with the response? The Grievance can be reopened by using the link provided in the mail. |
| 8. |
How to check status of Grievance online? Please make use of link help.icai.org, Check Status option |
| 9. |
Whom to contact in case of any technical difficulties? IT Department at Tel No. (011) 30110416/ 417, E Mail ID : esahaayataa @ icai.org |
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