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Can bank A/C for refund be changed later if refund fails?

Rajesh (NA) (223 Points)

10 September 2021  

First of all, very happy Ganesh festival to all. I have a small query. On IT portal my bank ac status is Validated & EVC enabled, still when I click show bank details, it says verification failed at bank. So far no one knows why this discrepancy. Neither IT desk, nor bank. It falls under Technical Glitch for which so far there's no solution.

The question is if because of this if refund processing fails (as per Intimation 143(1)  my refund has been approved) what options do I have to get the refund? Can I create a new bank account under my PAN with a different bank, link & validate it on portal and intimate IT dept to transfer funds to that ac? 

Now I cannot file revised return because it’s already been processed

This is a futuristic sort of query because I suspect something of unknown nature is wrong in Bank ac validation.


 11 Replies

Murali Nadarajah (154 Points)
Replied 10 September 2021

Get another bank account validated immediately and nominate for refund. 

Rajesh (NA) (223 Points)
Replied 10 September 2021

Thanks. Another bank account needs to be opened and my ITR has been processed already. Now how do I convey change of account to IT Dept? Do I wait for refund to fail and then do something?

Amar (selfemployed) (97 Points)
Replied 10 September 2021

It normally happens when your Mobile No. and/or e-mail are not linked to your Bank Account. You contact your bank and ensure the linkage.

Rajesh (NA) (223 Points)
Replied 10 September 2021

@ Amar - Thanks. Mobile no & email id match between bank account records and income tax profile. This is a futuristic query. I am anticipating problem because even though bank account has been validated on IT portal, when I click on the 3 dots and select View Bank details, system shows verification failed. I have done everything correctly and still I notice a technical glitch!!

So in worst case if the refund fails, how do I inform IT dept about another bank account (newly opened and validated) to transfer refund? Does anyone know?

1 Like

Murali Nadarajah (154 Points)
Replied 10 September 2021

For which A. Y? 

Anyway it is better to have another account in case. Don't forget to nominate after validating.  

Rajesh (NA) (223 Points)
Replied 10 September 2021

For AY 21-22, return was already filed in July-21 and has been processed and Refund approved. Now I can not re-file it again specifying a new bank account number (just in case due to the said tech glitch refund ECS / NACH /NEFT whatever fails in next few days)  so is there any process of refund re-issue to another account if first a/c fails to get credited and that a/c was never in existent at the time of filing? i.e. I would need to open a new ac and somehow instruct IT Dept to credit refund to that new validated ac.

Again I just mention that I am just anticipating problem because of this glitch that my AC is Validated & EVC Enabled but still inside the details screen on portal it shows verification failed. I tried 2- 3 times to revalidate, same result AC Validated but verification failed! I don't understand this conflicting meaning. 

Sadly bank as well as IT Dept has no explanation for this conflicting status. They asked me to write to efilingwebmanager at income tax gov dot in email but no response.

Thanks all.

Murali Nadarajah (154 Points)
Replied 10 September 2021

If refund fails you will get a SMS and then you can request for refund re-issue but to do that you need have another account. Which bank is it? 

Do not revise your return. I did the same mistake for A. Y. 20/21 and still they haven't processed my revised return and it's more than 15 months now also no refund issued yet. Lethargic department. 

Rajesh (NA) (223 Points)
Replied 10 September 2021

Bank is Union Bank of India. Original bank a/c, not merger with andhra or other banks. So far no one knows the reason for that conflicting status. I am hoping for best. Let's hope their system just takes into account by the main status (validated & evc enabled) and credit refund based on ac number and ifsc code. Thanks.

Amar (selfemployed) (97 Points)
Replied 11 September 2021

Dear Sir,

You can add more bank accounts any time through updating your profile and also change your default account for refund. The status "Validated and EVC enabled" implies  that your account has once been validated. Its validation for second or 3rd time is not warranted. You can, however, check the status by accessing the Income Tax portal from the Net Banking of your account and try to download Form 26AS from there. If you are able to download, this means that your account is evc enabled.

CA SUDESH KUMAR GUPTA (Chartered Accountants) (1731 Points)
Replied 11 September 2021

Hi,

the best option is to re-validate the same bank account which earlier you filled incorrect. 

on the other hand , you can add new bank account and submit request for re-issue of refund . 

 

1 Like

Rajesh (NA) (223 Points)
Replied 16 September 2021

I called Incometax Helpdesk and they as well confirmed that if refund fails I can raise re-issue request and before doing so  I should have a new account validated. They said open an account with bank where validation is fast e.g. HDFC which is efiling integrated.

They also asked me to write to efilingwebmanager at incometax dot gov dot in about this issue. They also could not make out anything about this conflicting message (If A/C is Validated why does it as well say Verification failed at bank!)  I have done that but there was no response from the email id, at least an acknowledgement could have helped

Sometime back there was a news that FM has given ultimatum to Infosys to fix all issues. The problem is there's no mechanism to make them aware of the issues in the first place. Grievances raised on IT Portal are closed without any solution!! 


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