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2FA Mandatory on GST Eway bill site - query.

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Dauv Bafna

28 Points Posted on 10 July 2023

2-Factor Authentication mandatory for taxpayers with AATO above Rs.100 crore from 15th July 2023.

Our turnover is much much below 100 crores still we receive this message for mandatory 2FA login with otp on registered mobile whenever we login on e-way bill site.

Screenshot of mandatory 2fa requirement is attached. Please guide how to proceed as or turnover is low.

Screenshot failed to attach with this messege, so attached in added message in replies.

Attached File : 3849472 20230710152344 screenshot 2fa mandatory.xlsx downloaded: 115 times

Replies (2)

Quick Summary

Taxpayers are encountering mandatory 2-Factor Authentication (2FA) via OTP on the GST E-way bill site, even if their annual turnover is below the ₹100 crore threshold. This prompt appears upon login, requiring authentication on the registered mobile number. This guide aims to provide clarity and solutions for businesses facing this unexpected security measure.

Dauv Bafna

28 Points Posted on 10 July 2023

Screenshot failed to attach in query, so attaching here for your reference, please guide.

Aashok Kumar Sharma

Finance/Compliance Consultant

77999 Points Posted on 04 November 2026

Even if a business's annual turnover is well below high-value thresholds (such as ₹100 crore), taxpayers frequently encounter mandatory 2FA login prompts on the e-way bill portal due to system-wide security rollouts, requiring authentication via OTP on the registered mobile number.