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Legal Notice

S Kumar (Pvt Employee) (28 Points)

04 January 2024

Hello everyone,

I purchased a product online and it stopped working under warranty and there is no response from the vendor instead of repeated service requests/calls, So I want to file a case in consumer court online.

Before filing a consumer case, Is it necessary to send a Legal notice ? or I can directly file the case.

Thanks for the help.

Regards,

Kumar.

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7 Replies

RAJA P M ("Do the Right Thing...!!!") (127169 Points)
Replied 04 January 2024

Better to Raise a complaint at first...
If You don't get any response then go to next step...

1 Like

Amit Kumar (Tax Professional ) (112 Points)
Replied 04 January 2024

S Kumar (Pvt Employee) (28 Points)
Replied 04 January 2024

Originally posted by : Amit Kumar
	Register a complaint on the National Consumer Helpline portal. it is very effective.

Yes, I have already registered my Grievance at consumer helpline portal but no response from vendor. So I want to proceed further either with Legal Notice or consumer court ?

sabyasachi mukherjee (26067 Points)
Replied 05 January 2024

Legal notice canot be issued so eSiky.

RAJA P M ("Do the Right Thing...!!!") (127169 Points)
Replied 05 January 2024

Well done Mukherjee...

Amit Kumar (Tax Professional ) (112 Points)
Replied 05 January 2024

You can definitely send legal notice to vendor but first the terms of service provided at the time of sale required to be examined.

1 Like

S Kumar (Pvt Employee) (28 Points)
Replied 10 January 2024

Originally posted by : sabyasachi mukherjee
	Legal notice canot be issued so eSiky.

Yes sir, I agree but instead of knowing that I have also complained at NCH. If there is No proper response and delaying tactics to customer complaints/emails/calls(IN warranty product) ?