DILIP AGARWAL (PROP.) (33 Points)
03 October 2013Dear Sir
One of my client want to file your ITR of AY 2011-12 But he didn't know his registered email id/ security question.
Then I have sent email to validate @ incometaxindia.gov.in on dated 13 sept 2013. But I did not getting any response.
When I call on Toll free no. they told me that they have sent temp. possword to his registered email_id and there is no other method to getting password except by DSC.
Kindly suggest me what to do in that case.
CS RAJESH C.CHOUDHARY
(ASSISTANT MANAGER)
(14607 Points)
Replied 03 October 2013
They send to registered email Id only.
Neha sharma
(-)
(1257 Points)
Replied 03 October 2013
After Ambani's account was hacked, the passwords are now sent only to the registered email id of the user...
DILIP AGARWAL
(PROP.)
(33 Points)
Replied 03 October 2013
Thanks a lot
Then I have only 2 options:
1) Get DSC and change password or
2) Submit return physically as total income is less than Rs.5 Lacs
Sagar
(student)
(326 Points)
Replied 04 October 2013
Is the efilling for the first year?? if not u can get the password by last years efilling acknowledgement number and change the email id accordingly
Sagar
(student)
(326 Points)
Replied 04 October 2013
yes i have got the password ,for that u need to have last year acknowledgement number of IT Return
The Digital signature has to be registered first to get access to the account, so, we cannot use that option to access the account.
Many of my clients have not filed e return due to this problem. In a case when the old tax consultant is changed or dies, and if this is your 1st year to file e return then there is no way you can file e return now.
This is because most CAs and tax consultants use their own email id as registered id.
I hope IT dept comes up with some solution till March 2014.
Dear Dilip, the easiest, and unfortunately in your case, the ONLY way to get access to your account is --> Go get a new DSC --> Use Forgot Password Option --> Choose Upload DSC option --> Choose "New DSC", if u haven't registered one with your client --> and hit [[Validate]]
They'll directly take you to "new password" set option... retype and confirm the password... and You're in.. :)
Refer the snapshot,, Goodluck :)
CAclubindia
