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Urgent new password for efiling

(Guest)

Please tell me as to how I can get a new password for my client to e file her returns.

She had asked an agent last year to register her on efiling website and now he forgot the password and also the questions. the email id he had provided while registration also was his own. So no chance of getting any info from there.

I have sent a mail to validate @ incometaxindia.gov.in giving the required particulars about 2 weeks back but no reply. I tried calling the toll free number but she told me that the service of sending new password is discontinued from August 13 and will be resumed soon.

Does that mean that my client will not be able to file e return at all?

Please help!

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23 Replies

CA Charu Hinger (Assistant Manager-Blue Dart Express Ltd) (70 Points)
Replied 27 August 2013

According to me, you should send again the mail with relevant details to validate @ incometaxindia.gov.in. They will revert in 72 hours. the same thing happnd with my client also.

Or else why dont you contact the agent?

1 Like

(Guest)

Thanks for the reply Charu, but the agent is not cooperating and I have alraedy send twice

CA Charu Hinger (Assistant Manager-Blue Dart Express Ltd) (70 Points)
Replied 27 August 2013

ok.

then try https://www.incometaxindia.gov.in/contactus.asp

hope this will u.

1 Like

raghavender upadhyay (B.Com, LLB, CA FINAL) (331 Points)
Replied 27 August 2013

send mail to validate. you will get the password. i think it works. otherwise you cal help center they will help you to get the password. cal to 1800 4250 0025.

1 Like

CA Charu Hinger (Assistant Manager-Blue Dart Express Ltd) (70 Points)
Replied 27 August 2013

yes the validate email link works.

1 Like

Studentsca (CA Practice ) (3577 Points)
Replied 27 August 2013

Mail the following details to the email address mentioned below:

validate @ incometaxindia.gov.in.

Details required:

My client Mr. has forgotten his Income tax login Password .Kindly provide us the new password to enable us to e-file his income tax return. His details are as under

1) PAN No.

2) Name:

3) DOB:

4) Father's Name :

5) Address:

Kindly provide the password as soon as possible.

1 Like

manoj (student) (5205 Points)
Replied 27 August 2013

income tax dept. had discontinue the sending new Password on new mail so wait for starting this service again

1 Like

ashish jain (prop) (38 Points)
Replied 28 August 2013

DEAR ALL THE VALIDATE EMAIL RESETS THE PASS WORDANDSEND IT TO THE REGISTERED EMAIL ID

BUT AS MADHAVI REPORTED THAT SOMEONE ELSE HAVE REGISTERED THE EFILING IN THE PAST AND THE PERSONS DOES NOT CO-OPERATE IN GIVING THE PASS WORD THEN THE ASSESSEE IS THE LOSER

THE EFILING HELPDESK ALSO DONO CO-OPEARTE FOR THE SAME.

THERE SHOULD BE SOME REMEDY FOR THIS.

INSTEAD OD SYSTEM USER FROENDLY THEY ARE TROUBLING BOTH THE TRACES AS WELL AS EFILING TEAM.

1 Like

CA Charu Hinger (Assistant Manager-Blue Dart Express Ltd) (70 Points)
Replied 28 August 2013

the validate mail is sent to you at the email address from which the mail has been sent to validate the password and not the registered email id.........

1 Like

(Guest)

Thanks for the replies..but I have confirmed that new password has been sent to PAn registered email id which belongs to the agent..

Since the client did not file electronic return last year, I cannot login using bank account number and efiling ack number also.. otherwise that was an option.

I have also been facing another problem for last few days I could not see 26AS of clients on traces even after login.

Then I tried 'internet explorer' instead of 'google chrome'.. It worked! :)

1 Like

manoj (student) (5205 Points)
Replied 29 August 2013

another option u can manual return

if income below 500000

1 Like

(Guest)

only remedy is now to get a digital signature. but I have never reset a password before using digital signature! ..hope it works

CA Dron Bharadwaj (CA in Practice) (250 Points)
Replied 31 August 2013

Now a days, the Income Tax Department is sending the NEW password to the REGISTERED email id and NOT to the email id from which the email is being sent to 'validate @ incometaxindia gov.in'.

2 Like

CA Charu Hinger (Assistant Manager-Blue Dart Express Ltd) (70 Points)
Replied 31 August 2013

on 8th Aug. i sent an email to validate @ incometaxindia gov.in from my email id and i recd. the mail to reset the password however, the client for whom i had reset the password had also e-filed his return with the help of an agent but i am not sure whether he had registered his email id with the department or not........

1 Like