dinesh madan......

Dinesh madan is the best for both IT and SM....

thanks to all

For this subject, i will recommend institue's module only. it is more than enough.

/forum/details.asp?mod_id=215076&offset=1

try this link its helpful

i would like to suggest institute study material. although it takes time to mug up all the things but trust me no other book can actually compete study material especially for SM....just go through and definitely u 'll enjoy it while studying........  

shall i refer any books other than the institute materials for ipcc which iam going to appear in may2013

plz stick on study material yeah it is lengthy, but believe me the checking of papers of itsm is purely based on its text.