statutory audit

Dear Friends, Suppose you or your firm has been appointed by the customer to give assurance as per SAE 3402-ASSURANCE REPORTS ON CONTROLS AT ASERVICE ORGANISATION. Later, Service organization did not provide you description of service (as ready document is not available and it will take 1-2 month) . Can your firm qualify report due to absence of evidence of existence of documented system (control objective & control) which is base for SAE 3402 engagement. Please provide your views. ..