Impotent – powerless, weak, incapable

Telephone Language : 
This is Jane Coolimoor from Apex Industries. Can I speak to Ms Dupont, please?
Who's calling, please?
This is Jane Coolimoor from Apex Industries. 
One moment, please.
Hold the line, please.
Putting you through.
I'm afraid she's out of the office today. I'm replacing her. Can I help you?
Can I take a message?
Could I speak to Ms Johnson, please?
Good afternoon. Can I help you?
Is that Ojay and Simpson?
I could get him to call you back in a few minutes.
There's a lot of noise on the line. Could you speak up?
I phoned you to tell you the good news.

10 steps to learn English easily

1. Preparation

The most important step in public speaking is preparation. It is the No. 1 key to success in every Endeavour and this applies especially to speaking in public. To make a successful speech requires in depth research of your topic. For every minute that your speech lasts you will probably have to spend one hour in research and preparation!
If you think that 10 hours is a lot of time to devote to a 10 minute speech then consider Muhammad Ali-The Master of Preparation. Some of his fights only lasted 10 minutes but he spent several months in preparing himself. He knew that preparation creates confidence:

Confidence in your abilities 

Confidence in your knowledge

Confidence in a successful outcome

Confidence to overcome fear

Confidence to take action

2. Practice 

Training and Exercise is the next simple step in developing confident public speaking. If you want to become physically fit then you need to engage in training and exercise. It is the same with public speaking. Be prepared to feel foolish, awkward and nervous while you are learning and trying out new skills. Just do it anyway. The more you practice in public the more and quicker you will learn. So take every opportunity to speak in public. Remember, while you are learning you don’t have to be perfect, just use those occasions as learning opportunities. One way to get practice is to join a speaking club, as I did. That way you are working together with others who are also learning. You will receive lots of constructive feedback, which is what you need while you are learning.

3. Perseverance 

This is simply a matter of being determined to master the art and skills of public speaking and deciding never to give up. No matter how badly you think your last speech went or how badly you feel about it, give it one more try, then another and another. Improvement is incremental, if you keep on trying.TRI, TRI again. Take action. Review it. Improve it. Then try again.

4. Plan a Simple Structure 

Introduction: Tell them what you are going to tell them.
Body: Tell them two or three clear ideas.
Conclusion: Tell them what you have told them.
Nothing could be simpler.

5. Pleasure

Speaking in public is a pleasurable, exhilarating experience. It provides an opportunity to share your experience and your knowledge. You may not feel that speaking in public is a pleasure at first. You may feel absolutely petrified. Many people do. This is only natural. 
But once you have had the opportunity to learn a few skills and have learnt how to control your nerves then you will experience the satisfaction of confidence in your abilities to speak in front of an audience.

6. Personality

You are invisible! Until you express your ideas and make them clear to others you are invisible. To make an impact on other people you must express your personality. Speaking in public is a wonderful way to do this. You have to make the invisible part of you visible. By sharing your real self, the hidden part of you, your feelings, your attitudes, your dreams and aspirations with your audience you connect with them in a very real and dynamic way. They see the real person and they are then able to enter into your world and empathies with you. By expressing yourself, your opinions, your ideas and your beliefs and expressing them in your own unique style you make your personality visible to others.

7. Projection 

When tackling the art of public speaking one of the strategies you can use is to see yourself as successful. Use positive Self Talk to enthuse yourself with confidence. Walk up to the podium with your head held high and with a confident air. No one can see what you are feeling inside. Act confident even if you don’t feel it. You will soon feel confident as your feelings catch up with your actions.

8. Passion 

To be at all convincing you must have a passion for your subject. It must be something you are vitally interested in. You must exude enthusiasm and you must communicate this excitement to your audience. So concentrate on this one thing until it becomes an all-consuming obsession. Then you will speak about it with conviction and your audience will be convinced of its importance to you and they will sit up and take notice.

9. Progress 

After you have made a few speeches take time to reflect on how far you have come. See the progress you have made. Begin to appreciate that you are feeling more confidence and that you are communicating more effectively. This will provide even greater motivation and it will renew your determination to keep on trying.

10. Perfecting 

By putting these simple steps into effect you will learn how to become a confident speaker and by continually thinking about them and practising them you will desire to perfect your skills. There are many resources available to enable you to improve your abilities. There are speaking clubs, professional speaking organisations, books, courses and articles available. You may wish to use some or all of these resources to perfect your skills as a public speaker.

Resume

Mike Smith

206-555-1212 My Email@hotmail.com
Overview: 5 years testing experience, strong communication skills, solid testing methodology, logical and analytical, strong problem solving skills, learning new technologies, efficient in a fast paced environment.

EXPERIENCE
Good Co. – Quality Assurance Engineer: 5/2005 – Current
•	Created test plans for releases
•	Created and ran numerous test cases using TestLog
•	Automated over a hundred BVT and Functional test cases using Test Complete
•	Released 2 full versions of our client
Technologies and applications: Test Complete, Test Execute, Test Log, Star Team, Microsoft Virtual PC

Microsoft Corporation – Software Test Engineer 11/2000 – 5/2005
Business Integration Team – August 2003 – May 2005 (Shipped Solution Accelerator for Sarbanes Oxley 1.0 in March 2004)
•	Owned Configuration Event Handler. Wrote test spec and plan to test these two areas. 
•	Created over a 100 test cases and ran them during each test pass
•	Logged bugs and worked with Dev’s and PM’s to find a speedy resolution
•	Created presentation on general overview of Sarbanes Oxley
•	Shipped quality feature area by performing all testing from beginning to end. 
•	Found most bugs on the team for Sarbanes Oxley with 234 bugs
Technologies and applications: Windows 2003 Server, SQL Server 2000, Visual Studio, Visio, InfoPath, Share Point Services, IIS, and SQL.

MSN Client Team – September 2000 – August 2003 (Shipped MSN 8.5 in May 2003)
May 2001 – September 2002 (Shipped MSN 8.0 in October 2002)
•	Became feature owner and area expert of Frame, Browser, and Calendar. 
•	Mastered writing test cases
•	Member of bug triage team
•	Managed two directs for one year: Managing / distributing work, and signing off on all areas. 
•	Won the bug award by opening the most bugs for MSN 8 with 853 bugs. 
•	Worked with third party vendors
•	Area expert for accessibility issues. Reported issues to upper management
•	Automated BVT and priority 1 level test cases
•	Participated in the Microsoft Mentoring program and mentored 2 FTEs
Technologies and applications: Magen XP, Product Studio, WinDBG, DBMon, DBGView, NetMon, Jaws, Window Eyes, Dragon, Inspect 32, Windows XP Operating system, and JavaScript

EDUCATION
Oregon State University– B.S. Computer Science – Degree earned in 6/2000
MCSE, MCP+I (Windows NT4 Platform) – Certificate earned in 11/2000

Cover Letter

A cover letter is used to introduce yourself and your resume. You can send a resume without a cover letter, but you cannot send a cover letter without a resume. When you send a hard copy, then the cover letter and the resume are two different pieces of paper. When you send a resume through email, the email content is your cover letter and the resume is attached. One big mistake some people make that is very bad is that they forget to attach the resume. Please don't forget to attach documents when you say you will. Below is an example of a cover letter.

Dear Mr. Johnson,

I am responding to a job posting from your site regarding the business analyst position. I was very excited to see this job posting because the description closely matches my skill set. Please find enclosed my resume showing my education, experience, and background.

I have over one and half year experience working as a Business Information Developer for Capital IQ Information Systems Pvt. Ltd. 

I have excelled as a Research Associate because I enjoy learning many new things. This field is always changing and it gives me the opportunity to broaden my knowledge. Finally, my friendly personality and willingness to share ideas will ensure that I will not only blend smoothly into your dynamic environment, but to make it better as well.

If you would like to schedule an interview, please contact me anytime.

Thank you for your time and consideration.

Sincerely,

Raghavendra Rao.

 Basic Interview Questions I  
1. Tell me a little about yourself. 
2. What are your strengths? 
3. What are your weaknesses? 
4. What are your short term goals? 
5. What are your long term goals? 
6. What do you want to be doing five years from now? 
7. If you could change one thing about your personality, what would it be and why? 
8. What does success mean to you? 
9. What does failure mean to you? 
10. Are you an organized person? 
11. In what ways are you organized and disorganized? 
12. Do you manage your time well? 
13. How do you handle change? 
14. How do you make important decisions? 
15. Do you work well under pressure?
Basic Interview Questions II  
1. Are you better at anticipating or reacting to problems 
2. Are you a risk taker or do you like to stay away from risks? 
3. Why should I hire you? 
4. Tell me about Q's... / Tell me about a time you made a mistake. 
5. Tell me about a time you made a good decision. 
6. Tell me about a time you made a poor decision. 
7. Tell me about a time you fired someone. 
8. Tell me about a time you hired someone. 
9. Tell me about a time you failed to complete an assignment on time. 
10. Tell me about a time you found a solution to save the company money. 
11. Tell me about a time you aimed too high. 
12. Tell me about a time you aimed too low. 
13. Tell me about a time you made a great sale. 
14. Tell me about a time you went over budget.

Work Related Interview Questions II  
1. If you have problems or complaints with your current job, why haven’t you brought it to their attention? 
2. Give me a specific example at your last position where... 
3. What do you feel an employer owes an employee? 
4. What do you expect from your manager? 
5. Would you like to have your boss’s job? 
6. What did you hear about us? 
7. What do you know about our product? 
8. Have you managed people in any of the positions you’ve held? 
9. What types of people do you have trouble getting along with? 
10. Who do you think are our two major competitors? 
11. Why do you like sales? 
12. Do you see that stapler? Convince me to buy it. 
13. How long have you been looking for a job? 
14. Why haven’t you received any offers so far? 
15. If you don’t understand your assignment and you can’t reach your boss, what would you do?

1. If everyone on the team is a veteran, what will you do to fit in? 
2. How do you intend to learn what you need to know to perform well for this job? 
3. If your supervisor tells you to do something that you believe can be done in a different way, what would you do? 
4. If you’re told to do something that you feel is illegal, what would you do? 
5. If you were unfairly criticized, what would you do? 
6. What are you looking to gain from your next job? 
7. What aspects of this job interest you the most? 
8. If you are given work from your manager that is boring and tedious, what will you do? 
9. How long do you plan on staying with this company? 
10. How do you explain the fact that you frequently change jobs? 
11. Tell me about a time you had a big disagreement with your boss. 
12. What do you do when there is no work to do? 
13. What do you do when there are too many things to do? 
14. What do you do when you feel burned out? 
15. How do you balance both your family and your job? 
16. You’ve been with one company your entire career. Don’t you think you will have a tough time adjusting to a new environment? 
17. What have you heard about our company that you didn’t like? 
18. Do you want to work for a small or large company and why?
Working With People Interview Quetions  
1. What do you do when you’re having difficulty solving a problem? 
2. What do you do when you have a problem with a direct? 
3. What do you do when you have a problem with your boss? 
4. What do you do when you have a problem with your job? 
5. What do you do when you have a problem with a co-worker? 
6. How do you handle conflict? 
7. Have you fired anyone? 
8. What do you do when a worker is giving the team more problems then helping? 
9. When do you know enough is enough when dealing with a subordinate that doesn’t seem to be helping? 
10. Do you like to work by yourself or with others? 
11. How do you get along…
Miscellaneous Interview Questions  
1. Do you have any physical problems that may limit your ability to perform this job? 
2. What do you do to stay in shape? 
3. What do you like to do when you’re not in the office? 
4. What’s the most recent book you read? 
5. What is the most recent movie you saw? 
6. Did you have any trouble finding this place? 
7. Will working on weekends be a problem? 
8. How do you feel about overtime? 
9. Have you filed for bankruptcy? 
10. Do you own or rent your home? 
11. Do you have any outside income? 
12. Do you earn any income from investments or hobbies? 
13. Are you willing to travel? 
14. Are you willing to relocate? 
15. May I contact your current employer? 
16. May I contact your references? 
17. Is there anything else you want to add? 
18. What kind of salary are you looking for? 
19. That’s a high salary for this position! Where did you come up with that figure? 
20. How much do you currently get paid? 
21. When are you able to start? 
22. Are you considering any other offers right now? 
23. Asking Questions
Work Related Interview Questions I  
1. If you could start your career over again, what would you do differently? 
2. During your performance reviews, what criticism do you hear the most? 
3. Tell me about your last three positions? 
4. Tell me about your last position? 
5. What is your management philosophy? 
6. What was your favorite job? 
7. Tell me about the best manager you ever had. 
8. Tell me about the worst manager you ever had. 
9. What could you have done to improve your relationship with a manager you didn’t like? 
10. What were the most memorable accomplishments in your last position? 
11. Why do you want to leave your current job? 
12. Where did you tell your boss you were going? 
13. Are you currently employed at the last place listed on your resume? 
14. What is the title of the person you report to? 
15. In your previous position, how much time did you spend ... 
16. If you don’t leave your current job, what do you imagine you will be doing in several years? 
17. If you’re very happy with your current job, why do you want to leave?
What issues do you think are going to emerge over the next year